Privacy Policy

Effective Date: 2023-10-01

Victoria Heat Pumps is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your information when you visit our website or use our services.

Information We Collect

We collect personal information such as your name, email address, phone number, and postal code when you contact us or request services.

We may also collect non-personal information such as browser type, IP address, and pages visited.

How We Use Information

We use the information collected to provide and improve our services, communicate with you, and respond to inquiries.

We may also use your information for marketing purposes, but only with your consent.

Cookies and Tracking

Our website uses cookies to enhance your experience. Cookies are small files stored on your device that help us understand how you use our site.

You can manage your cookie preferences through your browser settings.

Analytics and Third-Party Tools

We may use third-party analytics tools to analyze user activity on our website and improve our services.

These tools may collect information about your visits, such as pages viewed and time spent on the site.

Data Sharing and Disclosure

We do not sell or rent your personal information to third parties.

We may share your information with trusted service providers who assist us in operating our website and conducting our business, subject to strict confidentiality obligations.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.

When your information is no longer needed, we will securely delete or anonymize it.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, or misuse.

However, no method of transmission over the internet or electronic storage is 100% secure.

User Rights

You have the right to access, correct, or delete your personal information at any time.

To exercise these rights, please contact us using the information below.

Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from them.

If we become aware that we have collected children's information, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

We encourage you to review this policy periodically for the latest information on our privacy practices.

Privacy Contact